Support

FieldKrow support is run by email and messages. Tell us what you need and we'll get back to you by email.

How to reach us

Email: [email protected]. Write from the email address you sign in with so we can find your account.
In the app: signed-in users can message support from the app.
Voicemail: 1-888-602-KROW (1-888-602-5769). This line takes voicemail only and is not answered live. Leave your name, business and the best email to reach you.

Business plans get priority support: their requests are answered first.

Getting started: fill in the form on Get started and we will set up your account with you.
Changing or cancelling a plan: email us from your account email. Changes apply from your next billing date; cancellation takes effect at the end of the period you paid for.
Texting: paid plans get their own local texting number. Texts start once the carriers approve your number's registration. Customers can reply STOP to opt out and HELP for help.
Exporting your data: email us and we will send an export of your account data.
Deleting your login: see Delete your account.
An unwanted text from a business: reply STOP to that text, and email us the sending number and message so we can look into it.
Your information held by a business that uses FieldKrow: contact that business first. You can also email us and we will pass your request to the business.

FieldKrow LLC, 3854 E Santa Fe Ln, Gilbert, AZ 85297