Delete your account
Effective date: October 16, 2026
How to ask
- Write to [email protected] from the email address you sign in with.
- We reply to that address to confirm it's you. Once you confirm, we schedule the deletion.
The 7-day grace period
Nothing is removed for 7 days after you ask. If you sign in again during those 7 days, the deletion is cancelled. After that it can't be undone.
If you are the only owner of a business that has other members, make another member an owner first. Otherwise the deletion can't go ahead.
What is removed
- your login (email address and password);
- your profile (name and phone number);
- your access to every business you belonged to;
- your job assignments;
- your notification settings and the devices registered for notifications.
What stays with the business
Records a business must keep for its own books stay with that business: jobs, customers, photos, estimates, invoices, payments, refunds, texts and calls. They are no longer linked to you; where they showed who did something, they no longer show your name.
- Support messages and voicemails you left for FieldKrow support are kept by FieldKrow, not the business, while your account is active, and deleted when you ask. After your login is removed they are no longer linked to it. If you want them removed too, say so in your email so we delete them before your login is removed.
- Stripe: if your business took card payments, its Stripe account belongs to the business. Deleting your FieldKrow login does not delete it.
If you are a customer of a business that uses FieldKrow
Your information belongs to that business. Ask the business to delete it. You can also email [email protected] and we will pass your request to the business.
More detail is in our privacy policy.