Legal

Acceptable Use Policy

Effective date: October 16, 2026

This policy applies to everyone who uses FieldKrow. It protects your customers, other FieldKrow businesses, and the shared texting and calling reputation every account depends on. Breaking it can lead to suspension or termination under our Terms of Service.

You may not use FieldKrow to:

  • Text or call anyone who has not given your business the consent the law requires, or keep texting or calling anyone who has opted out.
  • Send messages or place calls using purchased, rented, scraped or shared phone lists, or send bulk marketing blasts.
  • Text or call outside the hours the law allows where the recipient is located.
  • Record or transcribe calls without giving the notices and getting the consents the law requires.
  • Send content about cannabis, CBD, firearms, gambling, high-risk loans or debt collection, tobacco or vaping, adult content, or other categories prohibited by wireless carriers.
  • Send hateful, harassing, threatening, deceptive or fraudulent messages, including phishing, or impersonate another person or business.
  • Hide or misstate your business identity in messages, calls, booking pages or payment pages, or spoof caller ID.
  • Use link shorteners from public services in text messages.
  • Collect payment for illegal goods or services, or process payments for another business through your account.
  • Post or ask for fake reviews, or offer anything in exchange for a review.
  • Upload malware, probe or attack the Service, scrape it, or try to get around usage limits or security controls.
  • Store payment card numbers, Social Security numbers, bank account numbers, health information or passwords in notes, messages, photos or custom fields.
  • Resell or sublicense the Service without our written agreement.
  • Break any law, including privacy, consumer-protection, telemarketing, recording, employment and environmental laws.

Reporting

To report abuse, including an unwanted text or call from a business using FieldKrow, email [email protected] with the sending number and message.

Enforcement

We may remove content, pause texting, calling or payments, or suspend or close an account, with or without notice, when we reasonably believe this policy has been broken or a carrier, payment processor or the law requires it.